Last updated: 10 August 2026

Subscription & Pricing Terms

These Subscription & Pricing Terms (“Subscription Terms”) apply to paid and trial access to CrutionResto, operated by Crution Pvt Ltd (“Crution”, “we”, “us”, or “our”). They supplement our Terms and Conditions and Privacy Policy. If there is a conflict on billing topics, these Subscription Terms control.

1. Plans and pricing

Available plans, included features, currencies, and prices are shown on our Pricing page and in your billing settings. Prices may be listed monthly or annually. Unless stated otherwise, amounts are exclusive of applicable taxes (including GST), which may be charged in addition.

We may change plan prices or packaging prospectively. Price changes for an existing subscription take effect on the next renewal unless we state a different effective date and give reasonable notice.

2. Billing cycles

Monthly: billed in advance for each monthly period.
Annual: billed in advance for each yearly period (often shown as an equivalent monthly rate for comparison).

Your subscription renews automatically at the end of each period until you cancel or we terminate access under the Terms.

3. Payment

Fees are payable via the payment methods we support (for example Razorpay or other configured providers). You authorise us and our payment partners to charge the selected method for subscription fees, taxes, and amounts due on plan changes.

If a payment fails, we may retry, notify you, and suspend or limit the Service until the balance is cleared. You remain responsible for unpaid fees.

4. Trials and promotions

If we offer a free trial or promotional credit, it lasts for the stated period. Unless you cancel before the trial ends, we may convert you to a paid plan and charge the then-current fees. Promotional pricing applies only for the stated term and conditions.

5. Plan changes (upgrades and downgrades)

You may change plans from your billing settings, subject to availability.

Upgrades: we may charge a prorated amount for the remainder of the current billing period — credit for unused time on the old plan is applied against the new plan price; you pay only the positive difference.
Downgrades: take effect according to the product flow (typically for the current or next period). Surplus credit from a higher plan is not refunded as cash; unused value is not paid out.

Proration is calculated on the remaining fraction of the paid period and rounded to the nearest paisa / cent (two decimal places). If there is no active paid period, a plan switch may be processed without an immediate charge.

6. Cancellation

You may cancel a subscription from the billing area of the product (or by contacting support if self-serve cancel is unavailable). Cancellation stops future renewals. Unless we expressly state otherwise, you retain access until the end of the period already paid for; cancellation does not by itself create a refund for the unused remainder of that period.

7. Refunds

Fees are generally non-refundable except where required by law or where we expressly agree in writing (for example a billing error we caused). Chargebacks initiated without contacting us first may result in suspension while we investigate.

8. Taxes

You are responsible for taxes assessed on your subscription, except taxes based on our net income. Where we are required to collect GST or similar taxes, we will invoice and collect them. Provide accurate billing details (including GSTIN where relevant) so we can tax correctly.

9. What subscription fees cover (and what they do not)

Subscription fees cover licensed access to CrutionResto software features included in your plan. They do not include:

your guests’ restaurant bills or tips;
payment-gateway or bank fees on guest UPI / card settlements (unless a specific product feature states otherwise);
aggregator commissions (Swiggy, Zomato, etc.);
hardware, printer paper, or third-party app store fees;
professional services, custom development, or on-site training unless separately agreed.

10. Fair use and seat / outlet limits

Plans may include limits (for example outlets, users, or usage thresholds) described at purchase or in-product. Exceeding limits may require an upgrade or may result in throttling of additional capacity until you upgrade.

11. Service credits

Unless a separate service-level agreement is signed, outages do not automatically entitle you to refunds or credits. We will use commercially reasonable efforts to keep the Service available and to communicate material incidents.

12. Changes to these Subscription Terms

We may update these Subscription Terms from time to time. Material changes will be posted here with an updated date and, where appropriate, notified to account owners. Continued use after the effective date constitutes acceptance.

13. Contact

Billing questions: support@crutionresto.com · Crution Pvt Ltd · CrutionResto